IT AMC / IT Support
IT AMC Services Dubai
Most IT support contracts in Dubai are quoted privately, scoped vaguely, and priced on what the provider thinks you will pay. We publish ours.
What's Included
Everything included in your plan
Unlimited Remote Support
01Raise a ticket or call us and get remote assistance within 30 minutes. No per-incident fees, no limits on the number of requests per month.
On-site Engineer Visits
02When remote support is not enough, a certified engineer arrives at your office within 2 hours across Dubai, Sharjah and Abu Dhabi.
Server and Network Management
03We configure, patch and monitor your Windows or Linux servers, routers, switches and firewalls to keep everything running at peak performance.
Endpoint Monitoring
04Every laptop, desktop and workstation is monitored 24/7 for hardware issues, software conflicts, disk health and security threats.
Software Updates and Patching
05We handle all OS updates, firmware patches and critical security fixes during off-hours so your team is never disrupted.
IT Asset Inventory
06A live register of every device, licence and warranty expiry date in your office so you always know what you own and when it needs replacing.
Website Management & SEO Monitoring
07Your website stays online, secure and visible. We handle domain renewal, hosting and SSL certificates, and run monthly SEO health monitoring — bundled into every AMC plan at no extra cost.
Why It Matters
Real benefits for your business
Every service we offer is designed around one goal: making your business more productive, more secure and less dependent on fragile ad-hoc IT arrangements.
Predictable monthly cost
One fixed invoice replaces dozens of unpredictable repair bills. Budget with confidence every month of the year.
Faster issue resolution
A dedicated engineer already knows your setup, so problems are solved faster than starting from scratch with a new vendor every time.
Proactive maintenance
We identify failing hardware and software conflicts before they become outages, reducing unplanned downtime to near zero.
Single point of contact
One account manager, one phone number. No being passed between departments or waiting on hold with multiple vendors.
How It Works
From first call to
full delivery
Free IT Audit
We visit your office and document every device, server, licence and network component. No obligation, no cost.
Custom AMC Proposal
You receive a fixed-price proposal within 24 hours, itemised by service level and number of users. No hidden charges.
Onboarding and Baseline
Our engineers install monitoring agents, update all software, configure backups and document your entire IT environment.
Ongoing Management
From day one, your systems are monitored 24/7. Tickets are resolved remotely or on-site within the agreed SLA.
Monthly Reporting
Every month you receive a health report covering uptime, issues resolved, devices monitored and upcoming risks.
Free IT Audit
We visit your office and document every device, server, licence and network component. No obligation, no cost.
Custom AMC Proposal
You receive a fixed-price proposal within 24 hours, itemised by service level and number of users. No hidden charges.
Onboarding and Baseline
Our engineers install monitoring agents, update all software, configure backups and document your entire IT environment.
Ongoing Management
From day one, your systems are monitored 24/7. Tickets are resolved remotely or on-site within the agreed SLA.
Monthly Reporting
Every month you receive a health report covering uptime, issues resolved, devices monitored and upcoming risks.
Get Started
Ready to get started?
Talk to our team today. We will listen to your requirements, assess your current setup and deliver a clear proposal within 24 hours. No obligation, no jargon.
Simple, published pricing
Priced per user, per month. A 10-person office on Essential is AED 300/month. Prices exclude 5% VAT.
Essential — AED 30 per user, per month. Unlimited remote support, 24/7 endpoint monitoring, software updates and patching.
Standard — AED 60 per user, per month. Everything in Essential, plus on-site engineer visits, server & network management, and IT asset inventory.
Complete — AED 90 per user, per month. Everything in Standard, plus website management & SEO monitoring, priority SLA, and a dedicated account manager.
No setup fee. No minimum term beyond the contract year. How often you call does not change the price — unlimited means unlimited.
What is not included
Every AMC has exclusions. Most providers do not publish them, which is how businesses end up with invoices they did not expect. Ours:
Hardware and its replacement cost — we diagnose, source and install it, and the labour is covered by your contract. The equipment itself is quoted separately.
Third-party software licences — Microsoft 365, Adobe and similar are billed to you directly.
Major projects — office relocations, full infrastructure rebuilds and large migrations are scoped and quoted separately.
Full website redesigns — maintenance, updates and uptime monitoring are covered on the Complete plan. A new build is a separate piece of work.
Paid advertising spend — SEO monitoring is included on Complete. Google Ads and social media budget is not.
Specialist third-party applications — unless agreed at contract stage.
If something falls outside your contract, we tell you before doing the work, not on the invoice afterwards.
FAQ
Questions we get
asked all the time
Our AMC covers unlimited remote and on-site support for all devices, servers, network equipment and software in your office. It includes proactive monitoring, patching, antivirus management and a dedicated account engineer. You pay one fixed monthly fee with no additional call-out or per-incident charges.
Remote support is available within 30 minutes of a ticket being raised. For issues that require a physical presence, our engineers arrive on-site within 2 hours across Dubai, Sharjah and Abu Dhabi. For critical server outages, we treat it as a P1 and mobilise immediately.
Yes. We manage multi-site businesses with offices across Dubai, Sharjah, Abu Dhabi and other UAE emirates. We assign a dedicated engineer per site and provide centralised monitoring from our NOC, so issues in any location are spotted and resolved quickly.
Absolutely. Many clients start with basic IT support and later add cloud management, cyber security monitoring or Microsoft 365 administration. Your AMC can be expanded at any time without signing a new long-term contract.
Yes, and at the same service level as everywhere else. The two-hour on-site response applies across Dubai, so Business Bay, JLT, World Trade Centre, DIFC, Downtown, Deira, Al Barsha and TECOM are all covered on the same SLA — there is no premium zone and no area we charge extra to reach. Engineers are dispatched from whichever team is closest on the day. Sharjah and Abu Dhabi are covered under the same AMC.
We offer monthly rolling plans as well as annual contracts. Annual plans come with better pricing and priority SLA guarantees. Most clients choose annual contracts because the savings are significant, but we never force you into a long-term commitment.
We diagnose, source and install it. You pay for the hardware. The labour is covered by your contract.
Yes. User administration, licence management, SharePoint and Teams configuration, email security and migrations are all included.
Yes, Our web and marketing teams are inhouse, so bundling them costs us less than you would pay two separate vendors. Full redesigns and advertising spend are separate.
Ours starts at AED 500 per month. The final figure depends on user count, number of servers and coverage hours. Prices exclude 5% VAT.
Check your notice period first most Dubai contracts require 30 to 90 days. We can run alongside your existing provider during that window so there is no gap.
Standard contracts run twelve months. Shorter terms can be arranged at a different rate.
Break-fix means paying per incident. An AMC is a fixed monthly fee covering everything. Break-fix is usually cheaper for very small teams and more expensive for everyone else, because it also means nobody is being paid to prevent problems.